If you need assistance with an order, product, delivery, payment, return, or any other question concerning my store, our support team is available to help.
Customer Support
For general questions or assistance with an existing purchase, you can reach us through:
Email: support@burbanvella.shop
Phone: +1 631-647-7781
When contacting us about an order, please include your order number whenever possible. Providing relevant details about your question can also help us review your request more efficiently.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
What We Can Help With
Our support team can assist with questions involving:
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Product information
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Product availability
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Order status
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Shipping and delivery
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Tracking information
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Payment and billing
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Returns and refunds
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Damaged or incorrect items
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General website questions
Mailing Address
my store
116 New York Ave
Bay Shore, NY 11706
United States
Please contact our customer support team before sending any merchandise to this address. Returns should be sent only to the location and according to the instructions provided by our support team.
Order-Related Requests
For questions about a specific order, please provide the order number, the email address used during checkout, and a brief explanation of the issue.
If your request concerns damaged or incorrect merchandise, photographs may also be helpful for our review.
General Inquiries
You can contact us even if you have not placed an order yet. Our team can provide assistance with general questions about products, store procedures, shipping, payments, and returns.
Thank you for choosing my store. We appreciate your interest and will make reasonable efforts to assist you.