Terms of Service

These Terms of Service establish the conditions for accessing and using the my store website and purchasing products through our online store. By visiting our website or placing an order, you agree to follow these Terms.

Using Our Website

You may use our website for legitimate shopping and informational purposes.

You agree not to use the website in a way that violates applicable laws, disrupts website operations, compromises security, or interferes with another person's use of the website.

We may restrict or suspend access to the website when reasonably necessary to protect our services, customers, or systems.

Product Details

We aim to provide clear and reasonably accurate product information, including descriptions, photographs, specifications, pricing, and availability.

Actual product appearance may vary slightly because of manufacturing differences, lighting, photography, or individual device and screen settings.

We reserve the right to correct errors or update product information when necessary.

Availability of Merchandise

Product availability can change without notice.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If an item becomes unavailable after an order has been submitted, we may contact you regarding the available options. If we cannot fulfill the order, any amount collected for the affected item will be refunded as applicable.

Prices and Currency

Unless otherwise stated, prices are displayed in U.S. dollars (USD).

Product prices may change from time to time. The applicable product price is generally the amount displayed during checkout when the order is submitted.

Any applicable taxes or shipping charges will be presented during checkout where required.

Placing an Order

When you complete checkout, you are submitting an order request for the products selected.

We may send an electronic confirmation to the email address provided with the order.

Receipt of an order confirmation does not prevent us from cancelling an order when there is a legitimate reason to do so.

An order may be cancelled or declined in circumstances including:

  • Product availability issues

  • Payment authorization failure

  • Suspected fraudulent activity

  • Incorrect pricing or product information

  • Technical or system errors

  • Other circumstances requiring reasonable order review

If we cancel an order after payment has been collected, the applicable amount will generally be returned to the original payment method.

Payment

Payment must be successfully authorized before an order can enter fulfillment.

Payment methods available to customers will be displayed during checkout. Transactions are generally processed in USD.

Payment processing may be performed by independent payment service providers that operate under their own terms and privacy practices.

Shipping

Orders are generally prepared within 1–2 business days after successful payment confirmation.

Standard delivery generally requires approximately 4–6 business days after dispatch.

These are estimated timeframes and do not constitute a guaranteed delivery date. Delays may occur because of weather, carrier disruptions, holidays, transportation issues, incorrect addresses, or other circumstances outside our reasonable control.

Please review our Shipping Policy for additional details.

Returns and Refunds

Returns, exchanges, and refunds are subject to the conditions stated in our current Refund Policy.

The Refund Policy contains information regarding eligibility, return procedures, excluded products, return shipping responsibilities, and refund processing.

Order Cancellation Requests

If you need to cancel a purchase, contact us as soon as possible after submitting the order.

We will make reasonable efforts to process cancellation requests before fulfillment begins. If the order has already been processed or shipped, cancellation may no longer be available and the applicable return procedure may apply.

Customer Responsibilities

You are responsible for providing accurate information when using our website and completing an order.

This includes your name, contact details, billing information, and delivery address.

You should carefully review this information before submitting payment. my store is not responsible for delays or delivery problems caused by incorrect information supplied by the customer.

Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes

  • Submit fraudulent orders or payment information

  • Attempt unauthorized access to our systems

  • Interfere with website security or operation

  • Introduce viruses or other harmful code

  • Misuse information belonging to other customers

  • Use automated methods to improperly access or extract website information

  • Impersonate another person or organization

Intellectual Property

Website materials, including text, images, graphics, logos, layouts, and other content, may belong to or be licensed by my store.

You may access this content for normal personal shopping purposes. Reproducing, distributing, modifying, or commercially exploiting website materials without authorization is not permitted.

Third-Party Services

Our website may use third-party services for functions such as payment processing, shipping, analytics, advertising, hosting, and customer communications.

Third-party providers may have separate terms and privacy policies. We are not responsible for independent services or policies maintained by those providers.

Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, we cannot guarantee that the website will always operate without interruptions, technical errors, or temporary downtime.

Access may be affected by maintenance, technical problems, service outages, or circumstances beyond our reasonable control.

Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that every part of the website will always be uninterrupted, completely accurate, or free of errors.

Nothing in these Terms is intended to remove or restrict a legal right or consumer protection that cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by applicable law, my store will not be responsible for indirect, incidental, special, or consequential losses arising from use of our website or purchases made through it.

Nothing in these Terms limits liability where applicable law does not permit such limitation.

Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, damages, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

Applicable Law

These Terms are governed by the applicable laws of the State of New York and the United States, without regard to conflict-of-law rules that would require the application of another jurisdiction's laws.

Any mandatory consumer protections remain unaffected.

Changes to These Terms

We may revise these Terms when necessary to reflect changes in our website, products, services, business practices, or applicable legal requirements.

Updated Terms will be published on this page. Your continued use of the website after changes are posted will be subject to the revised Terms to the extent permitted by law.

Contact Information

If you have questions about these Terms, an order, or our services, please contact:

my store
116 New York Ave
Bay Shore, NY 11706
United States

Phone: +1 631-647-7781
Email: support@burbanvella.shop

Customer Service Hours

Our customer support team is available:

Monday–Friday, 9:00 AM–5:00 PM

We will make reasonable efforts to respond to inquiries received during our regular support hours.