Payment Policy

At my store, we provide a secure and straightforward checkout process. This Payment Policy explains how payments are presented, authorized, processed, and refunded when you place an order through our website.

Currency Used at Checkout

Our product prices are generally displayed in U.S. dollars (USD).

Before an order is submitted, the checkout page will show the applicable purchase total, including any taxes and shipping charges that apply to the transaction.

Payment Options

Depending on the payment methods available at checkout, we may accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • JCB

  • Diners Club

  • Maestro

The exact payment methods offered may vary based on the checkout system, payment provider, or transaction circumstances.

Payment Authorization

When you submit an order, the selected payment method is sent to the applicable payment provider for authorization.

An order generally cannot proceed to fulfillment until the required payment authorization has been successfully completed.

Billing Details

Please make sure your billing information is entered accurately during checkout.

If your billing information does not match the information held by your card issuer, your transaction may be declined or may require additional verification.

Payment Providers

Payment transactions may be handled by third-party payment processors that provide payment authorization and transaction services.

These providers may process payment information according to their own security procedures, terms, and privacy policies.

For your protection, please do not send full payment card numbers, security codes, passwords, or other sensitive payment credentials to us through email or telephone.

Payment Confirmation

After a successful purchase, an order confirmation may be sent to the email address entered during checkout.

If your financial institution shows a payment but you have not received an order confirmation, please contact our support team before placing another order so we can check whether your original order was received.

Declined Transactions

A transaction may be declined by your bank, card issuer, or payment provider.

If this occurs, please verify your billing information and contact your financial institution if necessary. You may also try another payment method available at checkout.

Payment approval decisions are made by the applicable financial institution or payment provider.

Pending Payment Holds

Some transactions may temporarily appear as pending on your bank or card account.

A pending authorization does not necessarily mean that a final charge has been completed. The release or completion of a pending amount is generally controlled by your financial institution or payment provider.

Duplicate Charges

If you believe you were charged more than once for a single order, please contact us with your order number and relevant transaction information.

We will review the available records and assist with determining whether a duplicate transaction occurred.

Refunds

When a refund is approved under our Refund Policy, it will generally be returned to the original payment method.

Once we initiate the refund, the posting time depends on your bank, card issuer, or payment provider.

Please generally allow 5–10 business days after the refund has been processed for the funds to appear in your account.

Pricing or Checkout Errors

We make reasonable efforts to maintain accurate pricing and checkout information.

If an obvious technical, pricing, or listing error affects an order, we may contact the customer to clarify the situation or cancel the affected order.

If payment has already been collected for an order that is cancelled because of such an error, the applicable amount will be refunded.

Transaction Protection

We may use reasonable verification and security procedures to help identify unauthorized or potentially fraudulent transactions.

Where legitimate security concerns exist, an order may be delayed, declined, or cancelled as appropriate.

Payment Assistance

If you have questions regarding a payment, billing issue, failed transaction, duplicate charge, or refund, please contact:

my store
116 New York Ave
Bay Shore, NY 11706
United States

Phone: +1 631-647-7781
Email: support@burbanvella.shop

Customer Service Hours

Our customer support team is available:

Monday–Friday, 9:00 AM–5:00 PM

We will make reasonable efforts to respond to inquiries received during our regular support hours.